Cancellation policy

Our “no worries” policy

Just let us know up to 24 hours before your tour and we'll refund you.

We would love to always offer a full refund, but by the day of your tour we have committed fees to guides and drivers, and have often already bought tickets. We hope this policy gives you the confidence to book early.

How to cancel or change your tour

Contact Jenny any way you like and tell us your name and tour date:

• Email jenny@jennyschinatours.com
• WhatsApp +1 980-395-3733
• WeChat Jennys_China_Tours
• Phone US (EST) 1-980-395-3733 or China +86 186-2171-9434

Want to change the date or the plan instead? Just ask: we'll always try to make it work.

Our guarantee

If we haven't lived up to your expectations for a great tour, we'll refund your guide fees, no questions asked.

See also our booking terms.